About Us
AVACO is a proudly Canadian-owned and operated dental company. Our commitment to excellence and your satisfaction drives every decision we make, and we are excited to share some key points about our company's values and services.
Canadian Owned and Operated: AVACO takes immense pride in being a Canadian-owned and operated company. Our roots run deep in this great nation, and we are dedicated to contributing to its growth and prosperity. With a strong focus on local talent and resources, we endeavor to make a positive impact on the communities we serve.
People AVAILABLE Products AVALABLE: At AVACO, our success hinges on the people we employ and the products we offer. Our dedicated team works tirelessly to ensure that your experience with us is second to none. With a diverse range of products designed to meet your needs, we are confident that you will find what you're looking for in our extensive inventory.
Specialist Approach: We believe that specialization is the key to excellence. That's why AVACO focuses on a select range of products, allowing us to become specialists in those areas. This approach ensures that our customers receive expert guidance and unmatched quality with every purchase.
We deeply appreciate the trust you have placed in us, and we continuously strive to exceed your expectations. Your feedback is invaluable, and we encourage you to reach out to us with any suggestions, questions, or concerns. Thank you for choosing AVACO as your partner in meeting your needs. We look forward to continuing to serve you with the utmost dedication and care.
ACCOUNT
How do I update my password?
Sign in to update your password at any time. Select Your Account from the main menu above.
How do I reset my password if I have forgotten it?
Go to Sign In. Select “Forgot password?” Enter the email address used with Your Account and select Submit. Instructions to reset your password will be emailed to you at the email address on your account.
If you are unable to reset your password, you can also call AVACO Customer Care at 416-297-1818.
ORDERING
How do I search for products?
Search by entering:
- Product Number or SKU
- Keyword(s)
- Dental Supply Categories
Who fulfills my orders?
Your orders will be fulfilled by AVACO distribution network for items that are in stock. Dropshipped items are shipped directly from the manufacturer
Who can I contact about my order?
Contact AVACO Customer Care Team at 416-297-1818 during weekdays (excluding provincial and national holidays) between 9:30 a.m. to 6:30 p.m. Eastern Time. You can also email order@avacodental.com.
What happens if my item is backordered?
If an item is out of stock, you will receive an email from us notifying you with a new estimated delivery date.
Purchasing and Payment
What payment types are accepted?
We accept Visa or MasterCard only for phone in orders.
American Express and PayPal are accepted when orders are placed online.
Why does my credit card/PayPal account have multiple charges when I placed one order?
AVACO may charge your credit card or PayPal account multiple times if products in your order are shipped at different times or from different distribution centers. The authorization hold will fall off as items in your order are shipped.
Why is there an authorization hold on my credit card/PayPal account?
Once you receive confirmation of your order, an authorization hold for the entire amount will be placed on your credit card or PayPal account. Orders that contain multiple items may ship from different distribution centers and arrive separately.
You will be charged as items ship, and you will see separate charges for each shipment. These are not additional charges, and your order total remains the same. The authorization hold will fall off as items ship. Additional authorizations may be necessary to verify that the funds remain available if there is a delay from your order date to our shipping date.
Return Policy and Cancellation
How do I return product I purchased?
To start a return, follow these steps:
1. Email order@avacodental.com or call 416-297-1818.
2. We will email you a Return Merchandise Authorization (RMA), including an RMA number which is required to process your return.
3. Use the links in your RMA email to purchase shipping label & schedule convenient pickup from carriers
4. Return items within 10 days of receiving your RMA form.
What is your return policy?
Request for Return Merchandise Authorization (RMA) can be made within 14 days from the day of your purchase. You can get a full credit or refund, providing the product meets the return criteria seen below.
- Shipping charges will apply on all returns, except for defective or mis-shipped items
- All returns must be accompanied by a copy of the RMA document and reason for return
- Merchandise must be returned in its original container, unmarked, and properly packaged
- Shortages or errors in shipments must be reported within 7 days of invoice date to issue credit.
Exceptions – the following special, customized, or government-regulated items are not returnable:
- Opened handpieces, small equipment, and custom-ordered equipment
- Special order items (products that we do not ordinarily stock)
- Hazardous/flammable materials
- Expired products
- Items that cannot be returned to the manufacturer
- Any item marked non-returnable
- Items to be shipped and stored frozen
- Any drop-shipped products
Defective or mis-shipped items:
- All mis-shipped or defective items are eligible for a full refund
- AVACO will cover the return shipping cost
- You will be refunded once the product has been returned and approved
How long does the return process take?
Items must be returned within 10 business days of receiving your Return Merchandise Authorization (RMA). Once your return has arrived, allow 5-10 business days for processing. You will receive email notification of return completion and refund confirmation.
How do I cancel my order?
Orders are processed quickly with a very short window for changes or cancellations. If you need to cancel your order, call us immediately after placing your order at 416-297-1818.
Shipping and Delivery
How do I track a shipment?
Order updates are automatically sent to your email addresses on file, including order and shipping confirmations.
How much is the shipping cost?
Within Canada:
We offer free shipping for a minimum order of $299 for Ontario; minimum order of $599 for other provinces.
Within USA:
We offer free shipping for a minimum order of $599 USD, except Alaska, Hawaii, and Puerto Rico.
Is there a minimum order size?
There is no minimum order size. However, we do recommend consolidating orders to make shopping more efficient.
What are my shipping options?
All orders for stocked items will be processed within 1-2 business days.
Orders may ship from separate locations and may arrive at different times. Orders for non-stocked items will be processed in 1-2 business days and will be delivered within 4-6 weeks.
Can I have my order shipped to a P.O. Box or other mailbox service?
Yes; however, there will be an associated shipping costs for when shipping orders to P.O. Boxes or any other mailbox services.
All deliveries must be made to your physical office address directly.
Why is my order arriving in multiple shipments?
We make every effort to ship items together; however, we may need to split your order into multiple shipments depending on product availability.
If your order contains multiple items, they may be shipped from different fulfillment methods and arrive separately.